Shelters offer vital refuge and support for victims of violence, connecting them to essential services such as legal and psychosocial assistance. However, resource limitations often hinder their ability to maintain high-quality standards. Despite these challenges, effective support for victims necessitates comprehensive strategies, with GBV shelters playing a crucial role in providing holistic interventions.
Haguruka conducted a comprehensive assessment to identify remaining gaps in the implementation of shelters, and the findings were as follows: a lack of shared understanding of shelters, deficiencies in the policy framework, an absence of standardized procedures, service limitations due to space constraints, staffing challenges, budgetary limitations, infrastructure deficiencies, and a lack of burnout prevention for staff. These findings underscored the urgent need for intervention and informed Haguruka’s multi-pronged response.
This assessment demonstrates how establishing clear standards, providing targeted training, and investing in infrastructure can significantly enhance the safety, quality, and accessibility of GBV shelters while strengthening the overall support system and empowering victims to seek the help they deserve and work towards their recovery.
Haguruka’s response included a detailed analysis of existing shelters and their legal frameworks. Learning visits to UWONET shelters in Uganda provided insights into best practices in management, partnerships, and survivor support. Based on these findings, Haguruka developed standardised operating procedures (SOPs) covering all aspects of shelter operations, from admission to case management. Additionally, significant renovations were undertaken at the Musanze shelter, creating a safe, hygienic, and supportive environment.
Implementing SOPs resulted in improved service delivery, increased transparency, and streamlined referral pathways. The renovated Musanze shelter now provides a safe and supportive environment, reducing the psychological impact of trauma. These efforts have also streamlined access to legal support and resources.